How to deploy ISO 20000 & ITIL - the PDCA lifecycle
Having been involved in numerous ISO 20000 certification projects as well as ITIL implementation projects, URM’s consultants are ideally placed to assist organisations comply with ITIL best practice or certify with the ISO 20000 Standard. Based on the new ITILv3 standard click on the different aspects of the lifecycle to view our consultant's insights into the key activities and success criteria involved in the lifecycle components:
