ITIL & ISO 20000 Service Operation
Throughout the implementation phase it is important to maintain the Plan-Do-Check-Act cycle to ensure that improvement can be measured and maintained. This is not only a requirement for ISO 20000 but makes good commercial sense.
Benefits of implementing ITIL
- Focusing IT services on delivering the services demanded by the business
- Reduces the total cost of ownership for IT assets by increasing the efficiency and productivity of the services
- Improved resource utilisation
- Scope for improved information security for all three facets: Confidentiality, Integrity and Availability.
