ITIL & ISO 20000 High Level Recommendations and Plan
The results from the gap analysis will highlight the processes that have weaknesses or non-conformities. These weaknesses will be directly mapped onto the ITIL best practice and recommendations can be made for improving processes.
URM’s experience can be invaluable at this stage by providing:
- Some 'quick wins/improvements' based on the ITIL best practice
- Resource and effort estimates that are based on experience
- Pragmatic advice on options available.
